Automate everything except the relationship
AprèsVente works every account in the background, catching risk, spotting expansion, and doing the busywork, so your Customer Success team can spend their time where it matters most: with the customers.
Customer success that moves first.
80% of customer success should be proactive and 20% reactive. Most companies have it backwards. AI flips it, predicting what each customer needs, automating the outreach, and personalizing engagement at scale.
This is the next generation of the customer success journey: every account watched, worked, and grown in the background, so your team spends its time on the relationships that matter.
Agents,
One governed system.
A team of agents work every account around the clock, correlating signals across your whole stack to explain why an account is really at risk, instead of leaning on a manual scoring model.
Every move runs as a workflow that adapts to what the customer is doing right now, not a rigid play that fires the same way every time.
Every signal, captured. Almost nothing typed.
Emails, calls and product usage flow in passively and assemble into one live account. No forms to fill, no CRM hygiene to chase. The only thing a CSM types is what a customer said over coffee.
The result is one picture of the account, the same for you, your team and your exec, built and kept current on its own.
The whole playbook, not a prompt.
Every motion the agents run is a real, structured playbook: a trigger, an objective, the steps, and the criteria that closes it. That structure standardizes execution, so the same sequence runs consistently across segments, regions, and experience levels instead of resting on individual judgment. The same shape your best CSMs already work to, drawn from a catalog of 100+ across 17 categories.
Do nothing and the long tail keeps churning quietly, one untouched account at a time. The status quo is the most expensive option you have.
Automate everything except the relationship.
Request a demoA CSM costs you $150K.
This costs less than one.
Reclaim 2 hours per CSM, per day. At 10 CSMs, that's 5,000 hours a year, roughly 2.5 full-time hires. The math is clear.